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Automation status change when ticket is commented
Hi, we want to change the ticket status from "blocked/ on hold" to "in progress" for all tickets that belong to a certain component, whenever a new comment is made on these tickets.
Below is a screenshot of this automation setup. Is this correct?
If there are 2 IF conditions as seen in the screenshot, will these 2 IF conditions be treated with AND, meaning both need to apply so that the action under "then" will be executed?
1 answer
1 accepted
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