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Automation rule get custom field value from Json file

I need to create new ticket on Automation rules, but when I get the custom field from Json file formatted as:

"Department": [
{"id" : "11", "division_id": "1", "department_name": "Talent"},
{"id" : "12", "division_id": "1", "department_name": "Staffing"},
{"id" : "13", "division_id": "1", "department_name": "SLG"},

I tried to {{triggerIssue.customfield_14727.getAsJsonData.toString()}}

or {{triggerIssue.customfield_14727.getAsString()}}

and so on ...

But I can't get the department_name, It only showed the ID.

Please help me with this case!

Many thanks,

1 answer

0 votes
bmccoy Atlassian Team Apr 15, 2021



What happens when you try 



Hi @bmccoy ,

It does not show anything, not ID and not Name.

So sorry, I forgot to let you know that the Json file formatted by Element Connect plugin. It's a custom field on Element Connect.

Thanks for your reply!

bmccoy Atlassian Team Apr 15, 2021

Thanks,  Looks like it might be easiest to raise a support request for this one at  That way we can look at the data from that custom field in more detail.


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