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Hi guys,
I'm stuck on a problem whereby the fields I want to set in a new issue that is created from an automation rule don't update. I've checked the logs and it says 'Unknown fields set during create, they may be unavailable for the project/type. Check your custom field configuration'
So my custom field 'Address' is populated in the new issue but the others don't. When I've looked for those fields under 'Admin > where's my field?' (in NR-4) it says they they don't show up because they aren't populated.
I've tried checking the screens and contexts - however I have the same ones associated fo the fields that failed to populate as the field that worked (address).
Any ideas on how to continue troubleshooting please?
Stuart,
Can you please take a screen shot of the results you got from the "Where's my field", specifically for NR-4?
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So it's as if this step isn't populating the fields in the new 'document' issue when it's created...
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Are those fields you're trying to set visible if you try and manually create the Document issue type?
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