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Automation rule - create new issue in another project, 'unkown fields set during create' error

Stuart C Community Leader Nov 04, 2020

Hi guys,

I'm stuck on a problem whereby the fields I want to set in a new issue that is created from an automation rule don't update. I've checked the logs and it says 'Unknown fields set during create, they may be unavailable for the project/type. Check your custom field configuration'


So my custom field 'Address' is populated in the new issue but the others don't. When I've looked for those fields under 'Admin > where's my field?' (in NR-4) it says they they don't show up because they aren't populated. 

I've tried checking the screens and contexts - however I have the same ones associated fo the fields that failed to populate as the field that worked (address).

Any ideas on how to continue troubleshooting please?

1 answer

0 votes


Can you please take a screen shot of the results you got from the "Where's my field", specifically for NR-4?

Stuart C Community Leader Nov 05, 2020


Thanks for having a look @Kian Stack Mumo Systems 


Stuart C Community Leader Nov 05, 2020

So it's as if this step isn't populating the fields in the new 'document' issue when it's created...

Stuart C Community Leader Nov 05, 2020


Are those fields you're trying to set visible if you try and manually create the Document issue type?

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