Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Automation rule Move ticket to another project


automation that moves tickets from one project to another project. You need to use JSM Playground and R&D Assistant project.

Keep in mind when the ticket is moved it should keep the reporter and request participant the same. There is no need to move the assignee.

1 answer

1 accepted

0 votes
Answer accepted

Automation does not have a function to move issues between projects.

Moving an issue is a complex process that changes the structure of an issue, and as such, you have to check that it is possibble, and usually ask the user to add or amend data on it, and confirm that they understand some data may be lost.

It should never be part of a process, and it should never be automated.  It is for genuine mistakes and housekeeping/re-organising.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

288 views 2 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you