Automation process for creating new ticket

[Aleksandr Ganiyev]

Hello everyone,

I am using Jira Service Management Cloud

I would like to create one rule by automation process of jira into my project

I want that if any customer writes response to Closed ticket, in that case new ticket should be created automatically. 

How can i do it, if it possible of course.

Thanks in advance.

[Ashish Bijlwan · Accepted solution]

Hi @Aleksandr Ganiyev 

Please create the Automation Rule as mentioned in the below screenshot, it will trigger when any ticket has the comment as Closed and will create a New ticket in same project with same issue type (you can change it as per your project requirement).

Please let me know if this helps you.

Thank you,
Ashish

[Aleksandr Ganiyev]

@Ashish Bijlwan

Hi, many thanks for response and help,

I will make it like you said.

[Aleksandr Ganiyev]

@Ashish Bijlwan 

Hello, i did it by another way and it is works as well.

Screens below