Automation not working on issues created from another project

[Soporte Atl]

Hi,

I've set an automation rule on new issues created on a project (type software managed by team).

The rule works fine if I create a new issue in that very project.

I have a second project (type service management) that creates tasks in the first one.

The aforementioned rule doesn't work in new tasks if those tasks were created from the second project.

I've performed multiple tests and simplified the rule to the maximum and the problem seems to arise only when the task is an "inherited" one (created from the other project).

Could you please suggest anything else to check?

Thanks,

M

[Nic Brough -Adaptavist- · Accepted solution]

Issues are not created "from projects", but in some places, Jira assumes you mean "the last project I was active in" (mostly when you're in a screen that is for a project or issue within a project).

Is your automation global?  If it's a project automation, then it's only going to pick up issue creation when the issue is being created in the project the automation belongs to.

[Soporte Atl]

Hi, Nic.

Thanks so much for pointing me in the right direction.

As a workaround I finally set up a scheduled check for all new issues created instead of using the "issue created" trigger.

Regards,

M