I have been working quite a bit lately on automation and somewhat learning as I go. Our IT guys are pretty good at it so they've been working with me on it. But they told me a couple of things about it that I was not aware of and need to corroborate or not. For the record, I am working on SM but we also use Jira Software. This is my understanding:
I was currently researching for some more information about the Automations too. Let me try to give you my answers on your bullets:
Hope that helps!
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