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I'm trying to create what should be a simple automation - send an email when a ticket is unassigned.
In my rules I have these steps:
If: Matches Assignee is Empty
Then: Send email (goes to group email list)
Send email to assignee
The else fires but not the first condition.
In my test I am creating a ticket with Unassigned for the assignee.
To supplement what @Marc Koppelaar stated, please note that your notification (custom email action to issue with assignee) action will create duplicate notification to the assignee
So you may not want to send notifications to the assignee unless your custom email has custom instructions for the assignee to be aware of. As you know that we are all dealing with too many emails throughout a day.
Hope this also helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team