Automation for linking a new issue to an existing one

[Georgi Valchev]

Hi all,

I would like to create an automation that will link a newly created issue to an existing one.

The use case is the following:

I create an issue within a project. The issue has the key, let's say, "PAY-6". I use a 3rd party app (Email This Issue) to email the issue to a non-jira user. Once they reply to the received email a brand new issue is created within the JSM project and that new issue contains the key (PAY-6) of the emailed issue in the summary. 

How should I set up the automation's condition so that the rule checks if the summary of the newly created issue contains a key of an already existing issue?

[Oliver Siebenmarck _Polymetis Apps_]

Hi @Georgi Valchev ,

Welcome to the community!

This is a bit more tricky, as you'll have to find the old issue key in the summary of the newly created one. If that follows a certain structure, that should be possible. For clarity's sake, let's say the new issue's summary always looks like this: 

PAY-6 Something

That means, we can infer that everything left of the first space is the key of the issue you want to create a link to. You can then use the following smart value to reference that issue key:

{{issue.summary.split(" ").first}}

Next, build an automation like this:

The UI is a bit weird here, but you can simply paste the smart value into the second dropdown. 

Hope that helps,
 Oliver

[Georgi Valchev]

Hi @Oliver Siebenmarck _Polymetis Apps_ 

Thanks for your reply.

I created an automation exactly as you described, however, the new issue is not linked to the existing one. 

Even though I see the rule was executed, it shows an orange exclamation mark next to the rule's name, saying "SOME ERRORS"

An alternative I thought about is to forget about the issue keys and link the issues based on a string in the summary. Both the existing one and the new one contain the same text in the summary. Could you help me build an automation like this?

Regards,

Georgi