Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,460,340
Community Members
 
Community Events
176
Community Groups

Automation for Jira, you do not have the permission to comment on this issue

m.leoni
m.leoni Jul 15, 2021

Hi

I have create some automation on my project.

When the ticket is closed, I need to send an email and insert a comment on ticket.

When the automation try to insert a comment on closed ticket, return:

"Automation for Jira, you do not have the permission to comment on this issue"

Answer
Watch
Like Be the first to like this
258 views

1 answer

0 votes
Jonas Ekström
Jonas Ekström Rising Star Jul 15, 2021

Hi and welcome to the community,

If you check Rule details, is Automation for Jira the actor?


Screenshot 2021-07-15 111356.png

If you look at the permission scheme for the project, does that user belong to a group/role that have the permission to comment?

View More Comments
m.leoni
m.leoni Jul 15, 2021

Yes, the actor is Automation for Jira.

The problem is only when Jira try to insert a comment on a closed ticket..

The other automation, for example for resolution, works correctly and insert the comment.

When the ticket is opened, resolved or another status, Jira can insert a comment on ticket. If the status is closed, Jira can not insert a comment.

Is it possible to create an automation for a closed ticket that create a comment on status closed?

Like
Jonas Ekström
Jonas Ekström Rising Star Jul 15, 2021

Are you able to comment on closed issues without using automations?

Check the workflow, if you have a property set for jira.issue.editable set to false for the closed status
https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-properties/

Like • Niels William Porsborg likes this
Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS

Atlassian Community Events

See all events