I have create some automation on my project.
When the ticket is closed, I need to send an email and insert a comment on ticket.
When the automation try to insert a comment on closed ticket, return:
"Automation for Jira, you do not have the permission to comment on this issue"
Yes, the actor is Automation for Jira.
The problem is only when Jira try to insert a comment on a closed ticket..
The other automation, for example for resolution, works correctly and insert the comment.
When the ticket is opened, resolved or another status, Jira can insert a comment on ticket. If the status is closed, Jira can not insert a comment.
Is it possible to create an automation for a closed ticket that create a comment on status closed?
Are you able to comment on closed issues without using automations?
Check the workflow, if you have a property set for jira.issue.editable set to false for the closed status
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