Automation for Jira, you do not have the permission to comment on this issue

[m.leoni]

Hi

I have create some automation on my project.

When the ticket is closed, I need to send an email and insert a comment on ticket.

When the automation try to insert a comment on closed ticket, return:

"Automation for Jira, you do not have the permission to comment on this issue"

[Jonas Ekström]

Hi and welcome to the community,

If you check Rule details, is Automation for Jira the actor?

If you look at the permission scheme for the project, does that user belong to a group/role that have the permission to comment?

[m.leoni]

Yes, the actor is Automation for Jira.

The problem is only when Jira try to insert a comment on a closed ticket..

The other automation, for example for resolution, works correctly and insert the comment.

When the ticket is opened, resolved or another status, Jira can insert a comment on ticket. If the status is closed, Jira can not insert a comment.

Is it possible to create an automation for a closed ticket that create a comment on status closed?

[Jonas Ekström]

Are you able to comment on closed issues without using automations?

Check the workflow, if you have a property set for jira.issue.editable set to false for the closed status
https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-properties/

[m.leoni]

Ok thanks!