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Automation for Jira sending - do not send email notifications to Agents

Meytal BM
Meytal BM
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Dec 06, 2021

Hi, it seems when one of the automation rules is triggered and does what it intends to, it also sends an email to the Agent.

How do I stop it from sending email messages to Agents about the Resolution change?

 

Screen Shot 2021-12-06 at 16.58.13.png

Also attaching the notification scheme.

Screenshot (41).png

 

thanks!

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Joseph Hani
Joseph Hani
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Dec 06, 2021

Hello @Meytal BM 

Are you talking about Automation for Cloud? 

 

If it's not the case, this is a basic solution to let anyone have control over email notifications: 

- Click in the top right on your name --> Personal setting and below you can find a way to manage personnal notifications : Capture d’écran 2021-12-06 à 16.11.59.png
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Meytal BM
Meytal BM
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Dec 06, 2021

yes, this is for Cloud.

I want to remove specific notification for the Agents. For some reason, they keep getting this email when Automation for Jira Cloud changes the resolution to Done. I dont want them to get this email. So it is not for me specifically, but for them and for specific project and rule.

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