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Automation for Jira Cloud: Display name instead of GUID


Using Automation for Jira, when sending an email that embeds a person's name from a user picker custom field:


Instead of the Manager's name appearing, it shows:


How can I get the name to appear in the email instead of a GUID?  The name appears properly in the ticket that is created, but not in the email.


1 answer

1 accepted

2 votes
Answer accepted

I figured it out:



Works great!

Awesome - I came here looking for something else but have also had this problem, thanks for posting the fix!

Like Trevan Householder likes this

That works for name, but what if I want to see the status?  Currently, it says like "3" when I want it to say "in progress", or "blocked" or something like that.

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