Automation error

[Mkrtich Tono]

The problem: 
I'm trying to create an automation to transition resolved tickets to closed 

The automation: 
1- ticket is $resolved
2- updated before 15 days
Then: 
Move to $closed


Everything looks fine on my end, but for some reason the transition trigger is not working and the ticket is not moving to closed (but the other trigger is firing - adding a comment). 

screenshot of the rules

Logs of the failed automation 

[Marc Koppelaar - Devoteam]

Hi @Mkrtich Tono 

Who is the actor in the Automation Rule as that user doesn't seem to have transition permissions

Change the actor of the rule into your user or any user who has permission to apply this transition, also the permission to close an issue.

If this will work, than make sure that the user you want to set as the actor of the rule has the correct permissions.

[Mkrtich Tono]

@Marc Koppelaar - Devoteam thanks! I have changed the actor let me see how it goes and let you know

[Marc Koppelaar - Devoteam]

You can already check if the previous user who was set as actor had the right permissions on the project.

[Sebastian Krzewiński]

Hi @Mkrtich Tono 

Please check if on transition from$Resolved to $Closed there is no condition/validator that can block it. Looks like issue with that.

Regards,

Seba

[Mkrtich Tono]

@Sebastian Krzewiński thanks! I have check and not sure where to look I can not find any validator or condition for it.