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I'm trying to create an automation to transition resolved tickets to closed
1- ticket is $resolved
2- updated before 15 days
Move to $closed
Everything looks fine on my end, but for some reason the transition trigger is not working and the ticket is not moving to closed (but the other trigger is firing - adding a comment).
screenshot of the rules
Logs of the failed automation
Who is the actor in the Automation Rule as that user doesn't seem to have transition permissions
Change the actor of the rule into your user or any user who has permission to apply this transition, also the permission to close an issue.
If this will work, than make sure that the user you want to set as the actor of the rule has the correct permissions.
You can already check if the previous user who was set as actor had the right permissions on the project.