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Automation error

Mkrtich Tono
Mkrtich Tono Nov 20, 2023

The problem: 
I'm trying to create an automation to transition resolved tickets to closed 

The automation: 
1- ticket is $resolved
2- updated before 15 days
Then: 
Move to $closed


Everything looks fine on my end, but for some reason the transition trigger is not working and the ticket is not moving to closed (but the other trigger is firing - adding a comment). 

screenshot of the rules

Screenshot 2023-11-21 104109.png
Logs of the failed automation 
Screenshot 2023-11-21 104328.png

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Marc Koppelaar
Marc Koppelaar
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Nov 21, 2023

Hi @Mkrtich Tono 

Who is the actor in the Automation Rule as that user doesn't seem to have transition permissions

Change the actor of the rule into your user or any user who has permission to apply this transition, also the permission to close an issue.

If this will work, than make sure that the user you want to set as the actor of the rule has the correct permissions.

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Mkrtich Tono
Mkrtich Tono Nov 21, 2023 • edited

@Marc Koppelaar thanks! I have changed the actor let me see how it goes and let you know

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Marc Koppelaar
Marc Koppelaar
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Nov 21, 2023

You can already check if the previous user who was set as actor had the right permissions on the project.

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Sebastian Krzewiński
Sebastian Krzewiński
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Nov 21, 2023

Hi @Mkrtich Tono 

 

Please check if on transition from$Resolved to $Closed there is no condition/validator that can block it. Looks like issue with that.

 

Regards,

Seba

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Mkrtich Tono
Mkrtich Tono Nov 21, 2023

@Sebastian Krzewiński thanks! I have check and not sure where to look I can not find any validator or condition for it. 

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