Automation: create issue via smart value

[Dreymann_ Thomas]

Hi all,

I try to open an JIRA bug ticket from a JSM Incident. You see, that I'm using assets für our responsible team and on this way I can open a Bug ticket in the right JIRA Project. That works fine.

Now I would like to ask the user, if he wants open a Story or a bug. I will do it via manually triggered and ask for these 2 values; so I have input in  the variable name. But what I have to write in the field issue type instead of the Bug? 

Hopefully somebody have a solution?

Best Regards,
Thomas 

[Jeroen Poismans · Accepted solution]

Hi there,

You say you already have the variable? Why don't you check the content of the varable in your rule and depending on what is in it create a different issue (with different issuetype):

Something like this?

[Dreymann_ Thomas]

Hi, 

Your message gave me the right impulse and I have to find an new way for my solution. Thanks for helping me!

Best Regrads
Thomas

[Mario R.]

Hi,

I had a similar problem and solved it by adding a lookup table: key was the name of the issuetype (like the user can choose from the manual trigger) and value was the id of the issuetype (took the id from /rest/api/2/issuetype).

Then in the "create issue" action the issue type is the smart value {{mylookuptable.get(userInputs.myissuetypevariable)}}.

I did this in the cloud version (don't know if this is possible onpremise).

Hope it helps :)

Best Regards,
Mario

[Marc - Devoteam]

Hi @Dreymann_ Thomas 

In my knowledge there is no smart value for a type of issue.

So to achieve this you would need 2 rules