Hello Community.
I use automation with assign and comment rule.
when smb create a ticket on portal, based on one field value I choose an assignee for ticket and than want to leave a comment "{{issue.assignee.displayName}} has been assigned this ticket."
But when I create an issue, comment rule doesn't work correct, it shows me only "has been assigned this ticket." , without {{issue.assignee.displayName}} value.
Also if I create another rule where I create a comment after trigger "Issue created" than create a comment, I have the same problem, no value for {{issue.assignee.displayName}}
Hello @Proshkin Kirill
Please add a refetch action before your comment. In fact add 2.
Its a race condition where when comment action is being executed and system hasnt had time to update the DB yet of assignee name.
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Awesome, Please consider accepting answer so it benefits others in future.
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