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Automation based on a queue

Tomasz Bis

Hi,

I am trying to create an automation based on a queue.

I am typing the following in JQL lookup 'project = ISD AND labels in "queue96"', however it doesn't see the word "queue".

Is anybody aware whether we can find tickets listed in particular queue please?

My aim is to create JQL that finds all tickets in particular queue.

Many THanks

Accepted answers

Frederic Chartrand_jczsz0

Hi @Tomasz Bis

Unfortunately you can't. A queue is just a JQL query so there's no way to refer to the queue. What you could do is create jql that is a replica of the jql of the queue and add conditions if needed

So the "queue96" queue of your example has a specific condition in the JQL query powering the queue (example : issuetype = Incidents AND customfield_10143 = queue96)

In your Automation, filter by another jql query that would look like : project = ISD AND issuetype = Incidents AND customfield_10143 = queue96

By adding the same JQL powering your queue, you'll normally see all the same tickets.

Hope this helps !

All comments

Frederic Chartrand_jczsz0

Hi @Tomasz Bis

Unfortunately you can't. A queue is just a JQL query so there's no way to refer to the queue. What you could do is create jql that is a replica of the jql of the queue and add conditions if needed

So the "queue96" queue of your example has a specific condition in the JQL query powering the queue (example : issuetype = Incidents AND customfield_10143 = queue96)

In your Automation, filter by another jql query that would look like : project = ISD AND issuetype = Incidents AND customfield_10143 = queue96

By adding the same JQL powering your queue, you'll normally see all the same tickets.

Hope this helps !

Craig Castle-Mead_20fp9z

You should also be able to create your base filter, then save it, and then reference that saved filter from both your JSM queue JQL and your automation. This way, if you need to update the JQL in either the queue or the automation, you’ll be reminded that you need to update it in a way that both parts of the system will be updated in the one to.

CCM

Tomasz Bis

Thanks for help

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