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Automation Triggers that fire while customer is entering request/issue field information

Are there any automation triggers that fire while the customer is entering request information? Issue created, when value changes, etc. do not fire while the user is entering data. I am trying to find a way to dynamically set multi select field values based on another previously entered field for an issue/request that has not been sent/created yet. 

2 answers

1 accepted

3 votes
Answer accepted
Jack Brickey Community Leader Jan 14, 2022

Automation runs after an event such as issue created or transition or Field, edited. There's no way to trigger an automation while something is being done.

Adding to this, looks like your use case matches scriptrunner plugin behaviours concept which provides a way to dynamically change the values on create screen based on selection of custom fields. But you are on jira cloud, scriptrunner doesn't have behaviours feature also. So it's a no situation on this requirement.

As Jack mentioned, the automations run after the event of issue creation. 

This can only be possible via a Chrome Plugin which you can create and ask customers to install.

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