Automation Template Unavailable

[Chris Pham]

I am attempting to utilize the Template located under Automation, "when a customer comments on a closed request -> then reopen the request".

I am being prompted to check my admin permissions then try refreshing the page. I am already an admin on this project. 

What else can I check? 

[Alexey Poltavets]

Faced the same problem. Any solution yet?

[Chris Pham]

I just tested and still encountering the same issue. According to the community leader comment Joseph Yin, I need to reach contact Atlassian Support.

[Christian Schneider]

Same issue for me.

Did you find a root cause and a solution? Or was it only temporarily?

[Christian Schneider]

This might be the root cause of the issue - at least in my case:

Selecting an automation template from the library results in an error | Jira | Atlassian Documentation

You need to make sure that all status needed in the automation are available in your projects workflows.

This might help as well:

https://www.atlassian.com/software/jira/automation-template-library

many thanks to @Nadhila Savira from the Atlassian Support Team

[Nadhila Savira]

Thanks for contributing to our Community, Chris!

[Marek Zach]

Hey @Chris Pham

Im facing the exact same issue, did you find any answer?

Thanks in advance. 

[Chris Pham]

I have not yet figured this out. I need to circle back to troubleshoot further. 

[Joseph Chung Yin]

@Chris Pham -

Since you are both the site admins and project admins, so it is odd that you received the message you reported.  Can you ask if this error can be reproduced with another project admin?  and retry your operations after a period of time (i.e. 15 mins)

It is possible the temporary problem with the product against your site.  If it continues, you should contact Atlassian Support (https://support.atlassian.com) to report the problem and obtain further assistance.

Sorry.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.