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Automation Template Unavailable

Chris Pham February 22, 2024

I am attempting to utilize the Template located under Automation, "when a customer comments on a closed request -> then reopen the request".

 

I am being prompted to check my admin permissions then try refreshing the page. I am already an admin on this project. 

 

What else can I check? 

1 answer

0 votes
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 22, 2024

@Chris Pham -

Since you are both the site admins and project admins, so it is odd that you received the message you reported.  Can you ask if this error can be reproduced with another project admin?  and retry your operations after a period of time (i.e. 15 mins)

It is possible the temporary problem with the product against your site.  If it continues, you should contact Atlassian Support (https://support.atlassian.com) to report the problem and obtain further assistance.

Sorry.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

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