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Automation: Tag Issue for Service Desk Issues

Ramazan Keskin
Ramazan Keskin Oct 10, 2023

I want to create an automation; add tags (labels) on issues which created by customer on Service Desk. Which action should I use? 

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Marc Koppelaar
Marc Koppelaar
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Oct 10, 2023

Hi @Ramazan Keskin

My suggestion would be to create a component in your JSM project.

Add the component on any request type you have on your JSM portal, and hide this field on the request types. Hiding will require you to set a default value, set the created component.

All issues raised via the portal will now have this specific component.

This can be accomplished with an automation rule as well, but I would do the bove.

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Ramazan Keskin
Ramazan Keskin Nov 02, 2023

@Marc Koppelaar  Hi,

Thak you for your suggestion. 
My need is separate customers with tags.
Do you have solution for this problem?

Sorry for my poor description.

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