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Automation Summary contains

support I'm New Here Dec 08, 2021


I want to create multiple automations for my service desk so whenever someone asks about creating a certain thing JIRA will automatically respond to the ticket.
I've managed to set one automation up that only works whenever the Summary is exact the same as the keyword i gave in the settings of the automation.

Even though i'm using "Summary contains", that is the first problem i'm having right now.
But i want to add more keywords to auto respond to these tickets.

Example: How to create a discount voucher? (Keywords: Voucher Discount)

So how can i setup this correctly?

Screenshot of how it has been setup: Schermafbeelding van Lightshot (

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