Automation: Slack message formatting for multiline comments

[Roman Pankovski]

Hi everyone!

I need little advice with visual for Slack messages sent with Automation.

1. This is Rule

2. Some detail of Slack message

3. What in Jira issue comment

4. What I receive in Slack channel

I marked line with applied block quote formatting.

I used official source for this: Quotes, inline code blocks, lists 

Used smart-value: 

>{{issue.comments.last.body.abbreviate(300)}}

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My question:

How can I make the entire comment WITH multiline be formatted with block quote with {{issue.comments.last.body.something-here}}???

Thnx in advance!!!

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For clarification: I know how to send all needed info with JSON Payload :)  I just wonder about solving this specific question. Maybe anyone already faced the same and found solution?

[Daniel Eads · Accepted solution]

Hi @Roman Pankovski ,

One possibility (if you don't care too much about having text after the comment) is using the '>>>' syntax to tell Slack that everything after that point is part of a quote. For example, if the "issue was returned" message you have could be moved up, this might fit your needs:

*Issue was returned to previous Assignee for review.*

Reasons:
>>>{{issue.comments.last.body.abbreviate(300)}}

Unfortunately there doesn't seem to be a way to tell Slack when a quote like that ends - it just goes until the message is completed. This is a bit of a difference from things like code blocks where the ``` characters can both start and end a code block.

Cheers,
Daniel

[Roman Pankovski]

Thnx a lot, Daniel!

I will test this syntax!