Automation Rule : transition waiting for support to waiting for customer
Rule details : Transition status between Waiting for support and Waiting for customer
Configure automation, where the ticket transitions between waiting for support and waiting for customer based on the reply of the user (assignee/reporter).
If the status is in Waiting for Support and the assignee replies then, the ticket should transition to Waiting for Customer.
If the status is in Waiting for Customer and reporter or request participant replies then, the ticket should transition to Waiting for Support.
The problem is that I tried 3 different ways to solve that but the same result , I configured the rule, and it transitioned from waiting for support to waiting for customer when reporter replied but when the assignee replies again it doesn't transition back to waiting for support
*The first trial :*
*The second trial :*
It always stops here
1 answer
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