My goal is to have a comment added to a request if the Time in Status is lets say 2 days.
My question is do I need to configure SLAs for this automation rule to work or will it work without configuring SLAs?
Hi Josh,
You will need an SLA.
Susan
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Hi @Josh Bray - I just wanted to mention another JQL based method to identify issues that have been in a given status in the last two days without an SLA:
status = "In Progress" and status changed AFTER -48h
You can learn more about this here:
https://confluence.atlassian.com/jirasoftwarecloud/advanced-searching-fields-reference-764478339.html#Advancedsearching-fieldsreference-StatusStatus
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