Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,552,535
Community Members
 
Community Events
184
Community Groups

Automation Project Rule

Dear Team,

 

I have question with automation project rule as I have created Project Rule and assigned user base on which Status response. It doesn't show any error but it's also not running.Transittion.png

1 comment

Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 19, 2022

@Pi 

Hi there:

Can you provide the entire rule? so we can understand better of your issue.  Typically, you will have to use a if/else conditions, then at each if check, then you edit the issue by assigning the issue accordingly.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

My workflow is 

Request-> Verify Finance Team -> waiting approval -> approve

handle by different user. Screenshot 2022-05-20 114326.png

Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 19, 2022

@Pi -

What I was asking is your actual automation rule setup.  If I look at your original screen shot, your actual workflow have all of those "transition" (Destination status) defined.

Once you provide your automation rule setup, I will be able to give you with better guidance and determine the what it is not running.

Best, Joseph

As my attach photo is what actually I am trying to build it. 1st step run correctly but step 2nd is not running.

2nd rule inside it was move transition 1 status to another status with another assignee response.

Thanks!

Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 23, 2022 • edited

@Pi -

So, you only have one automation rule that controls the entire flow?  If so, then it is a problem.  The event that triggered the automation is "Issue Created", but you are calling out for transition issue testing too.

I would recommend that you have another rule setup that focuses on transitioning your issue via the trigger event of "Issue transitioned".  Lastly, you can look at the audit log to see what is happening with your rule.  You can use "Log action" action to your rule setup to assist your review of the audit log at the end of each branching in your rule and rule debugging.  This way you can see which branching got executed.

Here is a link on debugging rule - https://support.atlassian.com/cloud-automation/docs/debug-an-automation-rule/

Best, Joseph

Comment

Log in or Sign up to comment
TAGS
AUG Leaders

Atlassian Community Events