Hello,
I am trying to create a rule that when a sub-task is closed, a new sub-task is generated. I want the new sub-task to be housed in the same parent issue as the trigger sub-task.
How can I do this?
Thanks.
Hi @Ben Weisman
first of all: I am not a experienced with service desk. Therefore I could just give input with my overall A4J knowledge.
Regarding your description I would suggest following rule:
Please let me know if this might help and solves your problem.
Best
Stefan
HI @Ben Weisman
Could you try this approach so far? Is there any further feedback/question from your side?
Looking forward to your reply.
Best
Stefan
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Awesome!! Great to know we got that working 💪🏼💪🏼
Please consider to accept the answer in order to make it easier for other users to find the solution in case they are faced with similar problems 🙌🏼
Best
Stefan
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There's no way to do this with Automation yet.
The "create subtask" only works with the current issue, and while the "create issue" function does allow for creating sub-task, there is no option to specify the parent beyond "current issue" and "trigger issue"
(If the create issue function supported it, I would use the smart value {{issue.parent}} as a feed for the "selected parent" option in there)
Both functions allow you to set most fields to whatever you want, but annoyingly, not the parent issue.
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