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Automation: Parent Issue need to be the same as trigger issue

Hello,

   I am trying to create a rule that when a sub-task is closed, a new sub-task is generated. I want the new sub-task to be housed in the same parent issue as the trigger sub-task.

How can I do this?

Thanks.

2 answers

1 accepted

0 votes
Answer accepted
Stefan Salzl Community Leader May 08, 2022

Hi @Ben Weisman 

first of all: I am not a experienced with service desk. Therefore I could just give input with my overall A4J knowledge.

Regarding your description I would suggest following rule:

image.png

 

Please let me know if this might help and solves your problem.

Best
Stefan

Stefan Salzl Community Leader May 11, 2022

HI @Ben Weisman 

Could you try this approach so far? Is there any further feedback/question from your side?

Looking forward to your reply.

Best
Stefan

@Stefan Salzl This works! Thank you.

Stefan Salzl Community Leader May 18, 2022

@Ben Weisman 

Awesome!! Great to know we got that working 💪🏼💪🏼

Please consider to accept the answer in order to make it easier for other users to find the solution in case they are faced with similar problems 🙌🏼

Best
Stefan

0 votes

There's no way to do this with Automation yet.

The "create subtask" only works with the current issue, and while the "create issue" function does allow for creating sub-task, there is no option to specify the parent beyond "current issue" and "trigger issue"

(If the create issue function supported it, I would use the smart value {{issue.parent}} as a feed for the "selected parent" option in there)

Both functions allow you to set most fields to whatever you want, but annoyingly, not the parent issue.

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