Automation: How to set a condition to trigger rule when customer adds comment to tickets.

Question

Hi,

I am creating an automation rule to trigger when a customer adds a comment, the status should transition from A to B.

Now to set the condition that the rule should only trigger when a customer adds the comment, not the service desk user, what would be the best condition to add?

How can I achieve this?

Thank you!

Sebastian Krzewiński · Accepted Answer

Hi @Namrata Kumari

You can use User condition (https://support.atlassian.com/cloud-automation/docs/jira-automation-conditions/#User)