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Automation: How to set a condition to trigger rule when customer adds comment to tickets.

Namrata Kumari February 29, 2024

Hi,

I am creating an automation rule to trigger when a customer adds a comment, the status should transition from A to B.

Now to set the condition that the rule should only trigger when a customer adds the comment, not the service desk user, what would be the best condition to add?

How can I achieve this?

Thank you!

2 answers

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1 vote
Answer accepted
Sebastian Krzewiński
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February 29, 2024
1 vote
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 29, 2024

Hi Namrata,

Try this:

Screenshot.png

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