You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
I have an automation rule which works perfectly on every ticket but today I had one ticket where the automation failed.
Error is Too Many Request and took 22s to run rather then the usual 4s. There's nothing different about this ticket. It's an automated reports that runs every day at midday with two attachments totaling 200kb.
Has anyone seen this before and know what it means?
I am running into this across multiple automation rules. The vast majority of time each rule executes fine. However every now and then one or two of the actions in a rule will fail. It is not consistent which rule or actions fail.
One theory I have is that I have many rules all executing "When Sprint Starts" and each of those rules have numerous actions. I wonder if I consolidated these rules into one rule so that the actions are running in sequence instead of parallel if the problem would lesson. So far the only time I see this error is when I have multiple rules running at the same time.
I'm experiencing something similar recently, an automation that runs perfectly fine 99% of the time, editing an Insight/Assets field on newly created issues based on some conditions.
A pattern is not recognizable, the exact type of ticket could be created at 2:30am and 2:36am, one resulting in an error, the other working fine. No other tickets being created at that time that would explain a "Too Many Requests" message.