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Automation - Create ticket for expiring asset licenses

Jake C December 21, 2022

Hi,

 

How would you setup a rule within Global Automation to check the license date of an Asset, then create a ticket based on this, and only create the ticket if a ticket has not already been created?

 

Here is what I have setup at the moment - it checks for assets with expiry dates wiht fewer than 45 days remaining and not set to retired. The rule works only when the If: Created issues not present rule is condition is removed, but I need to be able to run it more often than every 7 days without it creating duplicates for tickets that haven't been completed in that time.

What condition is needed to solve this issue? I know the related issues condition isn't correct

 

Screenshot 2022-12-21 113434.png

 

Thanks

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