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Automation: Create new issue in another project when trigger issue has no "related to" linked issues

JY September 10, 2023

Review_WIP.png

The automation keeps creating a new issue resulting in duplication when the transition is triggered.  I only want one issue created in the Jira Software / another project the first time the issue is moved from review to work in progress. The next time the transition is triggered, it shouldn't create a new issue.

Any guidance would be much appreciated.

2 answers

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Alex Koxaras _Relational_
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 10, 2023

Hi @JY and welcome to the community,

Can you please post your audit log from the rule? In addition this IF component comes with the option to "restrict it" on one project. Can you confirm that the linked issue is on the same project as the one being transitioned? If it is restricted to just one project like in the image below, and you have a linked issue on another project, then your rule will not work. You have to change the rule's scope.

restricted to project.png

JY September 10, 2023

Hi @Alex Koxaras _Relational_ 

Thank you for the information. I have extended the scope and it works now. 

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Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 10, 2023

Good to know that @JY !

1 vote
Evgenii
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September 10, 2023

Hi, @JY 

Welcome to Atlassian Community

Do you link issues, when you're creating new one?

Screenshot_2.jpg

JY September 10, 2023

Hi @Evgenii 

Yes I do, because I need to linked the newly created issue to the current issue.

Linked.png

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