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Hello good day!
I have a custom field of type Date Time Picker that date will be the time of a scheduled maintenance. What I need is that when someone opens the maintenance ticket and selects the date, I need a reminder email sent to a team 48 hours in advance. It is possible?
Just in case you're still looking for a solution, this is possible! You can do this using Automation.
You do need a Trigger for the rule to execute - so unless there's an update on the Issue 48 hours ahead, I'd use the Scheduled Trigger - which could run once per day, or per hour, etc.
For example, the rule might be...
A few notes on this rule...
If you need any further assistance with rules, formatting the JQL, or the Subject/Content - let us know so we can assist!