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Automatically re-assign ticket by @mentioning

Asia Smulders
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May 5, 2023

Hi there,

I am looking for a way to re-assign a ticket in a given status by @mentioning in the comments. There is not one specific person it needs to go to, so it needs to be tied to @mention:

"IF user is @mentioned in comment, THEN re-assign to the user who was @mentioned in the latest comment" 

I cannot figure out the JQL or automation that automatically re-assigns a ticket to the last person @mentioned in the comment section. 

1 answer

3 votes
Trudy Claspill
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May 5, 2023

Hello @Asia Smulders 

Welcome to the Atlassian community.

Take a look at the answer from @Bill Sheboy  on this post. It talks about adding the user to Watchers, but a similar rule could be used to change the Assignee.

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