Automatically move from resolved to closed.

[jlee]

Hello Community,

I'm very new to Jira and currently have a basic understanding of the functionality.

Can someone help me out with this problem? I need to automatically transition to a "CLOSED" status on tickets that have been in "RESOLVED" status for 3 days based on the calendar, (excluding weekends and holidays). 

[Dave Liao · Accepted solution]

@jlee - hi!

Consider project automation.

Go to your project settings, then click "Automation".

Is your Jira project a Jira Service Management project? You should have access to an "IT Service Management" automation library. Try "resolve issues due to inactivity".

• adjust the automation's WHEN so that its JQL is "Resolved"
• adjust the automation's THEN action to transition your issue to "Closed"

Good luck! 🙏

[jlee]

Dave I believe this is what I need!  Thank you so much!

[Dave Liao]

@jlee - Anytime! If you have other questions, just start a new question!

If you need clarifications on this answer, of course leave a comment. 😊