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Automatically create Services when object is created

Jeyhun Gayibov October 3, 2022

Hi there, 

We are building up Service Catalogue within separate object schema. Services listed there have more attributes, such as support groups, service owners, SLA, state, etc.

I want to automatically create Service within system "Services" object schema to ease up approvals and use built-in capabilities of the Services within JSM. 

I have created global automation rule which works fine with any object schema apart of system "Services" one. I do have global admin permissions and tried to run automation rule from "Automation by Jira" and my account as an Actor. Here is the error message. image.png

Did anyone face the issue? Any recommendations?


1 answer

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Travis Duffy May 3, 2023

Curious if you found a solution to this.  We have a separate schema in Assets that lists all of our services with lots of additional metadata, thinking about automating a process to link our service objects to the built-in ones so we can use some of the JSM Service functionality.

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