Automatically Populate Fields in JSM Cloud Based on User Selection

[Dimitrios Kouroumichakis]

Hi everyone, 


what are the possibilities of selecting a user from a dropdown list in the portal (JSM Cloud) and automatically populating additional fields like Organization or Supervisor?

[Marc - Devoteam]

Hi @Dimitrios Kouroumichakis 

This can't be done in the portal.

You could do this by using an automation rules that sets the information based on the input in the user field

Jira can't provide additional information in an issue that does not exist yet.

[Dimitrios Kouroumichakis]

Wow that was quick with an answer @Marc - Devoteam 

Could you show me an example in the automation rule?

I found something about Script Runner here in the community, which variants do you recommend?

You write:

“Jira cannot provide additional information in an issue that does not yet exist.”

We use the Entra ID app. As soon as an issue is created, all relevant data is displayed in the corresponding request.

Thank you in advance for your answer.

[Marc - Devoteam]

HI @Dimitrios Kouroumichakis 

I expect Assets is used then or what doe the app do, can you provide the name of the app?

This in combination with custom fields of the type assets with configuration.

Are there other automations active on the project, because its logical that these are providing this setting of information?

But still the issue has to exist, on the portal you or a customer is creating an issue, fields can be depended to provide information based on the information provided in another field.

So limiting the options of a second field, but not automated.

[Dimitrios Kouroumichakis]

@Marc - Devoteam 

This is this app here:

https://deviniti.com/products/atlassian-apps/azure-ad-attributes-sync-for-jira/

I have already contacted the manufacturer, but it is definitely not possible in the portal, when the author is selected, for other fields to be written automatically.

Thanks for your answers anyway :)