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Automatically Link Asset to Ticket

Daniel Marsh
Daniel Marsh Oct 26, 2023

I'm using the AssetIT app with service desk (currently testing)
Is it possible to automatically pick a linked device when a ticket is created?

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Joseph Chung Yin
Joseph Chung Yin
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Oct 26, 2023

@Daniel Marsh -

I am assuming that AssetIT is a third party app, then you need to contact the app vendor to seek for technical support for issue integration process with JSM.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

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