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I am trying to create an automation that will automatically assign a ticket to a specific queue if certain criteria match. The way we have it set up is that when a specific team needs to work on something we are using the Teams field to assign it to the queue. What I can't figure out is the advanced fields option (Team doesn't appear on the "Choose a field" option) Please see the screenshots for more details.
What type of field is Team? We're using group-picker fields for this exact same scenario and it is selectable in the automation.
We are using the Teams section that is available in JIRA to create our different Teams.
And then I am able to adjust the filter of each queue to display any incident and request that is assigned each team.
So the outcome of the automation will automatically assign tickets that are from MS to the MS team.
Hope that makes sense.