Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Automatic reply

Fabio Santos
Fabio Santos March 5, 2024

Is there a way for chatgpt or Atlassian AI to automatically reply to customer feedback (comment)?

Answer
Watch
Like # people like this
116 views

1 answer

0 votes
Nikola Perisic
Nikola Perisic
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
March 5, 2024

Hello @Fabio Santos 

This would be possible when setting up the Virtual Agent on JSM. Also, you would need to train your agent to actually give replies to the customers which can be customized in the workflow for the virtual agent.

Link: https://www.atlassian.com/software/jira/service-management/product-guide/tips-and-tricks/virtual-agent#1-set-up-your-slack-connection

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events