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Automatic reply

Fabio Santos March 5, 2024

Is there a way for chatgpt or Atlassian AI to automatically reply to customer feedback (comment)?

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Perisic Nikola
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March 5, 2024

Hello @Fabio Santos 

This would be possible when setting up the Virtual Agent on JSM. Also, you would need to train your agent to actually give replies to the customers which can be customized in the workflow for the virtual agent.

Link: https://www.atlassian.com/software/jira/service-management/product-guide/tips-and-tricks/virtual-agent#1-set-up-your-slack-connection

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