Automatic cloning of tasks is triggered several times

Alexander Goveyno
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 15, 2024

Hello everyone! I have a problem. I created an automatic rule in Jira that makes a clone in another project.

What I mean. I have 2 projects. Let's call them project "A" and project "B". In project "A" I create the rule: when the task is moved to the column "Graphic design" these task clones in the project "B". 

Screenshot_1.png

And also the rule add comment and label to the parent task. The main problem is double execution at the same time. 

In the Audit log I see next history:

Screenshot_2.png

Please, make attention to the the ID highlighted in red. This task doesn't exist:

Screenshot_3.png

As the result I have 2 tasks in the project "B" with ID GD-758 and GD-759. Moreover, in the parent task I see 4 comments, but it should be only one.

 

Thank you in advance for your help!

1 answer

1 accepted

1 vote
Answer accepted
Harsh
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 15, 2024

Hi @Alexander Goveyno 

 

Welcome to the community. 

If you create an automation - there is an option that you need to check - "run the rule once" and "exclude the issues which have been already commented"

OR - you can use if else condition if the issue has linked issue do nothing or else clone the issue. 

 

Hope this helps. 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events