Hello Everyone,
I work in the billing department, we receive Jira tickets on day to day basis. I want to make an automated email system where my management shall receive an email every month with all the ticket details (Status, SLA, Category/Sub-Category and Etc) in an excel format.
Please let me know if this is possible without using any third-party tools.
Thanks in advance
Hi @Anudeep Prabhakar and welcome to the Community!
As long as your management has a Jira license (it may be a Jira Software license) and has access to the tickets in Jira, you can simply use the filter subscription feature for this. Basically:
You can find more information on filter subscriptions in this blog post.
Hope this helps!
Hello @Walter Buggenhout ,
Thanks for the help.
May I know if the report we receive can be in Excel format instead of the Jira portal sheet?
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No, not without 3rd party tools. With standard Jira functionality, you can:
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