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Would it be possible to implement a plugin or native tool of Jira Service manager, which automatically assigns the issues to a group of technicians and that in turn is linked to a calendar of holidays, holidays and schedules?
Thank you very much
You should take a look at the following links using "Automation for Jira" (It is an out of the box component of your JSM env) for handling issue assignment - One idea is to implement "Round Robin" process.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team