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Automate link between SM and JIRA tasks

Pierangelo Repetti
Pierangelo Repetti Jun 28, 2022

Hi,

we'd like to build the following automation:

when a new issue is opened by a Customer in Service Management, create a new task in a JIRA software project, then link the task to the issue.

The idea is having a JIRA project, unaccessible by the Customer, where only developers work, and keeping Agents aware of how the resolution is going.

Would that be possible ?

Thanks

Pierangelo

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