Automate customer creation

[Robert Nichols]

I'm trying to script or automate user creation. 
In PowerShell I can add customers in Jira, but the step to add them to the desk fails, or rather just doesn't work.
Using the following references 
https://docs.atlassian.com/jira-servicedesk/REST/3.6.2/#servicedeskapi/servicedesk/{serviceDeskId}/customer

https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-servicedesk/#api-rest-servicedeskapi-servicedesk-servicedeskid-customer-post

Has anyone managed to get these to work correctly ?

[Anton Warkentin · Accepted solution]

Hello @Robert Nichols

since you are referencing the add customer endpoint, i guess you'd like to add customers, not agents.

To add customers via REST API you actually have to perform two API calls, the first one to create the customer on the site and the second one to actually add the created customer to the service management project.

Create customer:

https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-customer/#api-rest-servicedeskapi-customer-post

Add customer to the JSM project:

https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-servicedesk/#api-rest-servicedeskapi-servicedesk-servicedeskid-customer-post

In case the user already exists and you need to find their id:

https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-user-search/#api-rest-api-3-user-search-get

I hope that helps.

Kind regards,
Anton

[Robert Nichols]

Thank you, this is how I did this, calling the various Apis.
Works well and we use it frequently 

Regards 
Rob

[Anton Warkentin]

Awesome!

I've also found out, that no notification are being sent, when calling those API end points, while inviting customer in the UI does trigger notifications. Could you confirm that behavior on your site?

Kind regards,
Anton

[Brian Trepto]

Hi @Robert Nichols

welcome to the Community!

I guess you're talking about JSM Customer and not Agents or licensed users.

You can create them with a Jira Automation Rule.