Automate approval of tickets with a certain subject line

[Kiran Negi (ADV D AA) [X]]

We are trying to automate the approval of tickets coming with a subject line SecurityHub . We have created a rule but it doesn't execute on ticket creation.

[Ste Wright]

Hi @Kiran Negi (ADV D AA) [X] 

This should be possible, but might need more information...

• Is SecurityHub the entire title - or are there words before/after?
• Could you provide details of your current rule? A screenshot would be great

---

As an example, here's a rule I tried which worked fine...

• Trigger: Issue Created
• Condition: Issue Fields Condition
  • Field = Summary
  • Condition = contains
  • Value = SecurityHub
    • Match Case = TRUE
• Action: Approve/Decline Request
  • Decision = Approve

^ Let us know if this works for you! If not, more information would be great :)

Ste

[Kiran Negi (ADV D AA) [X]]

Hi @Ste Wright 

I dont see the options you have in action field.

attached is the screenshot - 

[Ste Wright]

Hi @Kiran Negi (ADV D AA) [X] 

Have you tried searching for it?

I also assumed given it was an approval, that this was a JSM Project - is it? If not, how are you "approving" the issue?

Ste

[Kiran Negi (ADV D AA) [X]]

Hi @Ste Wright 

I made some changes to the rule, and it gives me error as shown in attachment. I understand that it might be because of the workflow we have. Is there any way I can skip this workflow restriction. Thanks 

[Ste Wright]

Hi @Kiran Negi (ADV D AA) [X] 

Are you using the Action recommended above?

It looks like you might be using the "Transition Issue" action which is not the correct one.

Ste