Automate a form-chosen item for a given team by round robin

Luiz Felipe Faria Mello September 2, 2024

1jira.png




I need an automation to work this way. When the customer fills out the item on the portal, depending on the request type, it will be assigned to a specific team in JIRA, where there are 3 people within that team. and the distribution works by round robin

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Christopher Yen
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September 3, 2024

Hi @Luiz Felipe Faria Mello welcome to the community,

Your screenshot is close, for the assign item action change the "Assign the issue to" to either User in a group or User in a defined list, then you will be presented with assignment methods where you can select Round-robin. 

2024-09-03 21_02_51-Rule builder - Automation - Service Desk - Jira.png

Luiz Felipe Faria Mello September 4, 2024

teams.png

Luiz Felipe Faria Mello September 4, 2024

precisely, I need you to filter by team, not by list, not by group

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