Automate Priority Calculation: Impact and Urgency-Based Task Prioritization

[eyal_silverstein]

I want to auto-calculate an incident's priority based on a matrix calculation of two inputs filled in the incident's form:
I have an Impact field with these values:

Impact level:

• High-System Wide (Business Unit, Department, Location)

• Medium-Multiple Users (Number of Users: ___)

• Low-Single User (Single User)

and 

Urgency:

• High: Can no longer perform primary work functions

• Medium: Work functions impaired, the workaround in place

• Low: Inconvenient

I would like the priority field to be auto-populate based on this table:

Is this possible to achieve and how?

[Jovin]

Hey @eyal_silverstein 

Great question, and a super important one too! You'll need to use automations for this, see below

---

• Trigger: Issue created
• Condition: IF or ELSE
  • You'll add multiple conditions to the first IF
  • IF:
    • Run actions if: All conditions match
    • Conditions:
      • JQL: impact = High AND urgency = High
    • Action: Edit issue - assign priority
  • ELSE IF:
    • Run actions if: Any condition matches
    • Conditions:
      • JQL: impact = High AND urgency = Medium
      • JQL: impact = Medium AND urgency = High
    • Action: Edit issue - assign priority

Repeat the Else If's for all other priorities you have 😊

[eyal_silverstein]

Thank you, @Jovin, for the quick reply. 

I wasn't sure automation was the way to go because both Impact Level and Urgency are not custom Jira fields; these are dropdowns I added to a form, so I assumed the automation would not recognize them.

I'll give it a try..