Is there a way to send a reply to a client who emails in a ticket request, but their email isn't in their Organisation list? At the moment if their email isn't in the list the message just gets dropped and the queue says "FAILED - Signup is not currently available" or "FAILED - You don't have permission to access this service project", but no feedback for the user. An auto reply email with something like, "Your email has not been received as you are not listed as accessing this project" would be helpful.
Any ideas? Thanks.
@Niall Trundle welcome to the Atlassian community
There is nothing in the delivered application to do that. I would suggest just setting up an auto response rule on the email account being used by your company to receive email requests. Hopefully it is on your mail server. If you are using the Atlassian email account this would not work.
No we are using this for clients, so there are multiple domains. We onboard a client and add them as an Organisation in our Jira service desk project, with all of the relevant "customer email addresses". The problem arises when someone in the clients company (that hasn't been added to the project) sends a mail to our Jira mailbox to raise a ticket. We have been pushing them to the portal to alleviate it, but there are still some who will ALWAYS email! :)
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