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Hey everyone I hope you are doing well today.
I tried to fix it but I did not find the error and it is in production already :S
I have 3 automation systems that should send users a reminder if they do not reply on the issue within 2 and 5 days e.g.
1 - (project in (xxx)) AND (status = pending OR status = "waiting for customer" AND status changed before -2d) - this automation should send an email to the user saying they have to comment on the ticket (it is a schedule automation every day at 8 am it runs) but it is sending an email after 1 day instead of 2 days.
2 - project = XXX AND status = "Waiting for approval" AND NOT status changed AFTER -2d AND createdDate <= -2d - this one should send an email to the approver if it is not approved within 2 days but unfortunately it does not do anything.
3 - (project in (XXX)) AND ( status = Pending OR status = "waiting for customer" AND status changed before -5d) - this one should resolve the ticket if the user does not reply within 5 days.
Would someone know where I am mistaken?
Thanks a lot.
Hi @Lucas de Souza ,
Can you try
1. project in (xxx) AND status in ("pending", "waiting for customer") AND status changed before -2d
2. project = XXX AND status = "Waiting for approval" AND NOT status changed AFTER -2d
3. project = XXX AND status in ("Pending", "waiting for customer") AND status changed before -5d)