Auto creating ticket

Question

Hi,

I've been trying to create a automation rule within JIRA to create a ticket that has the following additions in it; Reqeust type, a assigned person and a due date.

I tried the following 
Trigger: When: scheduled - first monday of every 3rd month at 9:00 AM
IF: any match - reqeust type equals, Status is one of: Done, Assignee is
Then: create issue with a request type
And: Edit issue fiels; Assignee, Due date

When I use this rule it creates hundreds of tickets and only shows the request type and not the other fields.

Avinash Bhagawati _Appfire_ · Answer

Hi @[deleted],

The one reason for rule creating hundreds of tickets instead of one , is that you would have checked " Run a JQL search and execute actions for each issue in the query." option in the schedule trigger. Please refer below screenshot for your reference.

Additionally, if the created issue doesn't contain Assignee, Due date field values, please check whether you added right input or not. Check the audit logs, you will get more insights on that.

Thanks

Avinash