Auto assign a component or agent from email

[Weng Seng Chin]

When an issue sent via email to Jira Service Desk email, is there any way we can configure to automatically assign a component based on a keyword (in email Subject or body) or an agent?

[Radu]

Hello @Weng Seng Chin ,

I'd recommend reading https://community.atlassian.com/t5/Jira-Service-Desk-articles/Notify-your-agents-when-an-issue-is-created/ba-p/1157911 .

And then setup an automation rule that looks like 

Let me know if this works.

Cheers,

Radu