Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Auto-Download file from a link

Alfred Omondi
Alfred Omondi
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
September 9, 2024

When a user click on a link in a ticket to open a file (excel, word etc) is there a way to have the file auto-download. Currently it is opening to a new tab but we would like it to download the file to a users computer. 

Answer
Watch
Like Be the first to like this
74 views

1 answer

0 votes
Kris Dewachter
Kris Dewachter
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
September 10, 2024

Hi @Alfred Omondi ,

Welcome to the Atlassian Community.

I think this behaviour is controlled by the browser, and not the Atlassian tool.

Depending on the browser, there might be a setting to change this.

Best regards,

Kris

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events

    See all events